We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

Position Overview

Do you have deep customer empathy and look at the world through a customer-centric lens? If so, then consider joining the Customer Success Strategy team at Citrix.

In this role, you’ll be responsible for crafting, developing, and executing strategic programs to help Citrix customers realize the full value from their solutions and accelerate their business outcomes.

This is a cross-functional role, where you’ll work closely with Product Management, Marketing, and Sales to build global programs to drive customer awareness, usage, retention, and growth of Citrix Customer Success Services through various communication channels. The role will demonstrate your strategic thinking, problem solving, analytics, customer insights, and writing skills.

Primary Duties / Responsibilities

• Develop holistic customer engagement strategies across the post-sale journey to achieve consumption, retention, and growth targets.
• Plan and implement customer nurture programs to increase engagement and retention – resulting in happy, paying customers.
• Understand the post-sale customer journey and provide expertise on customer engagement strategies, while using data to identify new areas of opportunity to drive consumption and upsell.
• Proactively access and analyze customer nurture programs and platform data to identify trends and/or patterns that lead to specific insights and new and/or improved usage, retention, or growth initiatives.
• Maintain strong customer focus while coordinating with internal stakeholders and external vendors to build and implement customer nurture programs, measure results, and optimize performance.
• Lead efforts to explore, test, and refine programs to present a clearer, more compelling value proposition for the customer.
• Stay informed of competitive offerings and ensure programs remain competitively positioned and forward looking.
• Monitor programs in market, ensure targets are met, and identify opportunities for improvement.
• Exhibit acute attention to detail to ensure high-quality execution.

Qualifications

• 7+ years of relevant program management, product marketing, customer marketing or customer success experience including cross-functional team leadership and execution.
• Bachelor’s degree, advanced degree and/or specific training in program management, marketing, or communications required.
• Experience working with product management, customer experience, and sales functions in a technology business, SaaS preferred.
• Experience with planning and managing programs throughout the full customer lifecycle.
• Strong written and verbal communication skills and the ability to simplify the technical and sophisticated.
• Strong project management skills and the ability to prioritize and balance multiple time-sensitive projects.
• Agency background and/or experience with copywriting preferred.
• Marketo experience strongly preferred.

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose. Flexibility and collaboration is what we’re all about. The Perks: We offer competitive compensation and a comprehensive benefits package. You’ll enjoy our workstyle within an incredible culture. We’ll give you all the tools you need to succeed so you can grow and develop with us. Citrix Systems, Inc. is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, sexual orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status and other protected classifications. Citrix uses applicant information consistent with the Citrix Recruitment Policy Notice at https://www.citrix.com/about/legal/privacy/citrix-recruitment-privacy-notice.html

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at ASKHR@citrix.com for assistance.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.