Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere. By joining our award-winning workplace, you’ll be included in the globally diverse, collaborative team that values work-life balance. Come see why Fortune named us one of the 100 Best Companies to Work For®. Let’s innovate and grow together!

What we're looking for:

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy. We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!

If you also have excellent communication and presentation skills, we’d love to speak with you!

Position Overview

Customer Success Manager will work with the growing number of Citrix SaaS Clients to own the customer and/or partner relationship through their entire Citrix SaaS Customer Lifecycle. Customer Success Managers act as an advisor for product and strategic decisions; providing thought leadership and relevant recommendations to ensure customers take full advantage of the Citrix SaaS service portfolio and product capabilities.

You understand that building customer/partner relationships is both an art and a science, demonstrating industry-proven product adoption methodologies to influence and drive behavior. Your ultimate goal is to ensure your customers are actively using, growing and renewing their portfolio of Citrix products and services. You will do this by focusing on success planning, adoption and expansion management strategies, driving towards key business outcomes as your customer’s strategic advisor.

You will provide our Citrix Cloud customers with implementation advice, helping to accelerate on their cloud journey. This team is responsible for the successful adoption of all our SaaS products, including Workspace, Apps and Desktops, Networking, Content Collaboration, Endpoint Management, and Microapps. In this role, we'll set our customers on the right path for their solution implementations, and work with other Citrix teams as the Cloud technical authority.

Role Responsibilities

• Complete the required 8-weeks of New Hire Onboarding and successfully pass each assessment.
• Understand customer’s business strategies and apply our proven Customer Success methodology to lead them through all phases of the implementation cycle, with a focus on adoption and customer outcomes.
• Facilitate relationships between business and technical teams, identifying business drivers and processes, providing expertise on Citrix products and the customer's technology environment.
• Guide customers on business process improvements based on standard methodologies, business knowledge, and transparency into current vs. future state product capabilities.
• Build customer adoption benchmarks and forecasts based on defined business use cases.
• Document and track interactions across the methodology identifying blockers and risk within the customer journey.

Basic Qualifications

• Requires a University Degree or equivalent experience and minimum 2+ years of prior relevant experience; or a Master’s degree with 2 years; or a PhD without experience.

Preferred Qualifications

• Experience in Customer Success management with a proven record of successful delivery of SaaS customer implementations
• Strong understanding of Cloud subscription model.
• Excellent communication skills, including presentations and written documents
• Excellent problem solver, ability to work cross-functionally to deliver results.