WHAT WE'RE LOOKING FOR

A Research Operations Administrator to join our growing research team in simplifying the experience for networking and IT products and professionals.

In this role you'll work with the research manager, researchers, designers and design operations manager to implement operational structure and processes. You'll ensure the team has the tools, processes, and time needed to drive toward quality, productivity and efficiency. Our team's primary focus is on software, but we also find opportunities to collaborate with teams across the organization to improve the end-to-end customer journey. That means collaborating with partners in Design, Product, Engineering, Support, Marketing, Sales and other teams.

RESPONSIBILITIES:

• Manage tools, calendars, and file repositories to keep the research team organized.
• Own the research participant recruiting, scheduling, and incentives process, including launching, growing and maintaining a research participant panel database.
• Assist in planning for the growth, impact, and success of the UX research team within Meraki by helping to manage increasing demand for research: with team roadmaps, OKRs, budgets, hiring forecasts, strategic research presentations.
• Work with the research manager to coordinate research team meetings and rituals, company-wide presentations, and team-building events
• Help run key research team programs, including our intern program, new hire onboarding experience, and team training initiatives

You are an ideal candidate if you have examples of how you’ve done some of the following:

• Supporting research or similar teams in a project management or operations capacity
• Experience working with project management tools
• Experience with Research Hub, UserInterviews, Respondent.io, UserTesting, GetFeedback, Sendoso and other research ops tools
• Demonstrated command of the research practice and project phases, and an understanding of when to adapt processes to meet the needs of the team
• Skilled at balancing strategic planning with accommodating fast-moving new requests to meet business needs
• Strong communicator and diplomat, possessing the ability to quickly develop rapport with team members and cross-functional partners
• Ability to be organized and agile by adapting and thriving in a constantly evolving organization, showing eagerness to tackle new challenges as they arise
• Have relevant experience working in lean/agile environments for enterprise-scale products and services

NICE TO HAVE:

• Knowledge of research methodologies
• Experience working with product design operations
• Familiarity with agile principles, project management methodologies and tools
• Familiarity with Salesforce
• Prior experience with Cloud SaaS and IaaS, networking, or enterprise applications