At Bank of the West, our people are having a positive impact on the world. We’re investing where we feel we can make the most impact, like advancing diversity and women entrepreneurship programs, financing for more small businesses, and promoting programs for sustainable energy. From our locations across the U.S., Bank of the West is taking action to help protect the planet, improve people’s lives, and strengthen communities. We are part of BNP Paribas, a global leader supporting the UN Sustainable Development Goals (SDGs). Yes, we’re a bank, but as the bank for a changing world, we are continually seeking to improve the ways we help our customers, while contributing to more sustainable and equitable growth.

Job Description Summary

Responsible for performing various operational activities and provide support in assigned unit. Assists Operational Unit meet service levels consistently by coordinating information among internal/external customers and resolving standard operational issues.

Essential Job Functions

• Responds to various standard operational issues for internal and/or external customers.
• Receives and reviews incoming work, contacting appropriate resources as needed.
• Prepares, edits, distributes, and/or corrects standard documents.
• Maintains a moderate working knowledge of unit policies, procedures, standards and workflow.

Other Job Duties

• Performs other duties as assigned.

Qualifications - External

Required Experience

• Requires limited job knowledge of systems and procedures.
• Follows basic work routines and standards.
• Typically does not require prior experience.

Education

• High School Diploma or GED Required

Skills

• Basic knowledge of the products, policies and processes related to unit assigned.
• Basic knowledge of banking operations.
• Reconciliation Services.
• Researches and resolves complex out-of-balance conditions.
• Reconciles moderately complex GL accounts and notifies business partners of discrepancies, following established department procedures.
• Balances figures, computes totals and performs other mathematical calculations.
• Communicates frequently with other departments and branch employees.
• Assists in resolving escalated issues.
• Utilizes multiple systems and software applications to complete required research.
• Retains accurate and appropriate supporting documentation.
• May provide cross training to other employees, as requested.
• Knowledge of Microsoft Outlook, Word and Excel. 

Equal Employment Opportunity Policy

Bank of the West is an Equal Opportunity employer and proud to provide equal employment opportunity to all job seekers without regard to any status protected by applicable law. Bank of the West is also an Affirmative Action employer - Minority / Female / Disabled / Veteran.

Bank of the West will consider for employment qualified applicants with criminal histories pursuant to the San Francisco Fair Chance Ordinance subject to the requirements of all state and federal laws and regulations.