Your role at Sephora: 

As an Engineer, IT Services you will primarily be responsible for developing enhancements and solutions to support the functionality, performance, scalability and resiliency of Sephora’s JIRA and Confluence platform. You will also support and work on additional technology platforms such as Service Now, custom Knowledge base, and various reporting tools. Reporting to the Director, IT Services you will be part of a team responsible for providing solutions to enable cross functional users to deliver the highest level of service to the business (stores/FSC/Distribution Centers). 

• Influence and execute the design & build for features and bug fixes in JIRA, Confluence, and  related platforms + integrations
• Create Projects, Custom Fields, Design Workflow scheme, Screen scheme, Permission scheme and Field Configuration Scheme.
• Provide Best practices/Solutions for Using Jira 7 & 8 in different Scrum/Kanban team
• Understand the requirement, scope of story and areas of impact while providing estimate.
• Demo and document specifications, design, features and operation of applications prior to production roll out. Maintain current technical documents for all solutions built / supported
• Actively participate, collaborate, and influence overall IT Services deliveries with Leadership, Project Management, and QE teams
• Operate with a sense of urgency and purpose with sensitivity to short, medium, and long-term goals
• Provide Maintenance, Production Support, and System Administration for all IT Services platforms (Service Now, JIRA/Confluence, HelpMe (KB), Facilities Management platform etc)
• Experience installing and upgrading JIRA and Confluence.
• Maintain the Servers and implement best practices for zero downtime.
• Communicates technical and operational issues to both engineering and business leadership in a timely manner.
• Production Support - Ensure issues are tracked and resolved within SLAs.
• Conduct technical Sessions and KT across teams.
• Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Balance, Respect for All, Teamwork, and Initiative.

We’re excited about you if you have: 

• 3+ years in overall software engineering design and development experience, including working on large-scale applications
• Strong experience with Engineering, Maintenance, Administration, and upgrade of JIRA & Confluence including understanding / Implementation of JIRA datacenter version (Network topology , Software and Configuration part )
• Experienced with Linux (Red Hat)
• Knowledge of VB Script, Java, JavaScript, XML, JSP, SQL, PERL, and Python HTTP, REST and SOAP protocols
• Ability to read, understand and analyze logs from multiple systems and tech stacks
• Ability to Identify root causes
• Excellent communication and interpersonal skills including the ability to work effectively with technical and non-technical staff
• Strong business analysis, technical analysis, analytical & critical thinking, decision making ability
• Strong affinity to visualize solutions using Lucidchart, etc.
• Minimal knowledge of PostgreSQL is nice to have
• Bachelor’s Degree in Computer Science, Software Engineering, or equivalent experience

You’ll love working here because:  

• The people. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams – people you can be proud to work with. 
• The product. Employees enjoy a product discount and receive free product (“gratis”) various times throughout the year. (Think your friends and family love you now? Just wait until you work at Sephora!)
• The business. It feels good to win – and Sephora is a leader in the retail industry, defining experiential retail with a digital focus and creating the most loved beauty community in the world…with the awards and accolades to back it up.  
• The perks. Sephora offers comprehensive medical benefits, generous vacation/holiday time off, commuter benefits, and “Summer Fridays” (half-days every Friday between Memorial and Labor Day)…and so much more.
• The LVMH family. Sephora’s parent company, LVMH, is one of the largest luxury groups in the world, providing support to over 70 brands such as Louis Vuitton, Celine, Marc Jacobs, and Dior. 

Working at Sephora's Field Support Center (FSC):

Our North American operations are based in the heart of San Francisco’s Financial District, but you won’t hear us call it a headquarters – it’s the Field Support Center (FSC). At the FSC, we support our stores in providing the best possible experience for every client. Dedicated teams cater to our client’s every need by creating covetable assortments, curated content, compelling storytelling, smart strategy, skillful analysis, expert training, and more. It takes a lot of curious and confident individuals, disrupting the status quo and taking chances. The pace is fast, the fun is furious, and the passion is real. We never rest on our laurels. Our motto? If it’s not broken, fix it.

Sephora is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, citizenship, gender, gender identity, sexual orientation, age, marital status, military/veteran status, or disability status. Sephora is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. 

Sephora will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law.