Your Career

Palo Alto Networks IT is building a world-class IT product management team with a mission to improve how customers experience our products post-sale. You will work to improve how customers manage their products and orders after the sale has been completed and how customers get support for their products. 

You will design experiences that bring together order management, licensing, and support systems that are easy and intuitive to use and meet our customers needs. You will also assist in supporting new product introductions. This will include building new workflows that span various apis, data stores and systems in our Customer Support Portal. 

You will be responsible for understanding the needs of our customers, creating and validating new hypotheses for meeting their needs and for delivering the minimal desirable product that meets their needs. 

You will define requirements, measure key results, track experiments, and frequently ship releases. 

Responsibilities:

• Understand the needs of our customers. Ability to determine customer insights using qualitative and quantitative methods.

• Build products and features to provide frictionless experience to support our customers.

• Manage project portfolio and effectively manage feature prioritization.

• Build customer facing applications that interact with across systems and business rules that meet a variety of business use cases, great experiences.

• Work with business stakeholders across the company to understand their business, operational, and engineering requirements. Design and deliver innovative solutions to address those needs.

• Partner with business, UX, and engineering teams to define requirements, develop functional specifications, and estimate delivery timelines.

• Act as the product owner in an Agile/Scrum process and own writing of user stories, acceptance criteria, and sign off on feature completion. 

• Prioritize and make informed decisions on all features. Manage the product backlog and attend agile ceremonies. 

• Understand the current system and system interactions. Able to understand the viability of possible solutions.  Engages in user acceptance testing. 

Qualifications:

• Strong 5+ Yrs of experience working as a Product Owner in high tech company

• Strong desire to take ownership of a set of new products and features

• Drive to design something new, innovative, and disruptive

• Understanding of the commercial and operational needs of enterprise product offerings

• Strong experience working with business systems SFDC

• Experience working with engineering and cross functional teams in a high technology company

• Experience working in Agile/Scrum teams as a Product Owner

• Bachelor's Degree in computer science, engineering or an equivalent combination of skills, training, and experience is required

• Software development background is a plus

• Excellent written and verbal communication skills

• Superlative collaboration mindset – this is a highly cross-functional role

• Do-what-it-takes attitude