Role Summary

The Supervisor Inflight oversees the daily operation of Inflight Bases at Alaska Airlines. As a people leader, the Supervisor Inflight support Flight Attendants and ensures performance objectives are met including safety, reliability, and customer satisfaction.

Key Duties

• Lead a large team of Flight Attendants to meet performance objectives including safety, reliability, and customer service.
• Supervise the execution of, and on-going adherence to, new or existing policies and procedures by ensuring Flight Attendants are up to date on required training, bulletins, company updates, and required tools.
• Develop people through effective performance management and ongoing feedback focusing on coaching in the following areas: attendance, appearance standards, manual compliance, delays, on-the-job injuries, customer complaints, and employee-to-employee conflict.
• Influence team culture through positive actions, presence, and reinforcement of behaviors.
• Manage base administrative functions, including customer feedback follow-up, employee injuries, sick leave and leave of absence tracking, and scheduling fly-ins with crews to better understand the onboard experience and engage with crews at a deeper level.
• Engage with Flight Attendants at outbound and inbound flights.
• Answer incoming calls from Flight Attendants and handle all inquiries and solve problems.
• Take initiative to address problems and implement improvements.
• Complete operational base surveys to increase Flight Attendant engagement.
• Lead and participate in additional project work.
• Liaise with other departments or the Federal Aviation Administration (FAA) when specific flight attendant information is requested.

Job-Specific Experience, Education & Skills

Required

• 3 years of customer service experience.
• 2 years of airline or leadership experience.
• Bachelor’s degree, or an additional two years of training/experience in lieu of this degree.
• Ability to complete Alaska Airlines’ initial training/IOE, hold FAA flight attendant certificate, and remain qualified through recurrent training.
• Able to reach 80 vertical inches while wearing shoes and/or standing on your toes.
• Able to swim 90 feet assisted with a life vest.
• Body size cannot exceed specific aircraft dimensions (example: jump seat, harness without modification, cabin aisle and emergency exits).
• Must be able to meet the company's grooming, uniform and appearance standards.
• Able to demonstrate the physical ability to perform the duties of a flight attendant.
• Possess and/or obtain a current passport with unlimited access in and out of the United States. Employees with non-U.S. passports also will need any appropriate travel documentation.
• Must be able to fly unrestricted in and out of all countries within which Alaska Airlines operates.
• Ability and willingness to fly as a crew member as needed, including during irregular operations, and inclement weather conditions.
• Ability and willingness to accept shift work (e.g., weekends, holidays, after hours, on-call, etc.).
• High school diploma or equivalent.
• Minimum age of 21.
• Must be authorized to work in the U.S.

Preferred

• Inflight or previous leadership experience.
• Leadership abilities demonstrating self-reliance, self-motivation, and professional assertiveness.
• Demonstrated professionalism, reliability, and the ability to work well under pressure.
• Demonstrated enthusiasm, team spirit, and congeniality.
• Excellent written, verbal, and interpersonal communication skills.
• Demonstrates strong critical decision making and situational judgment skills.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.