Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

The Freshworks Security Team is seeking an experienced IT Security leader who will lead the Enterprise Security function. Enterprise Security is a critical component in our management of corporate applications and technologies, user access and authentication, and the security of our internal data. As a leader in the enterprise security team, you will strategically influence how we secure our enterprise environment and provide guidance and requirements for how to do so. The successful candidate will be able to balance constantly evolving tactical needs with the ability to help drive critical initiatives with our internal business partners.

As the Director of Enterprise Security, you will be responsible for:

• Provide Infrastructure Security assessments and requirements for Enterprise systems (e.g., users, endpoints, systems, data, services, and networks)

• Conduct security assessments (design reviews, configuration reviews, pen and vulnerability tests) of systems and infrastructure in our ongoing efforts to reduce risk for the organization

• Partner with other areas of the security and GRC teams to drive control design, remediation of deficiencies, and ensure regulatory and audit compliance for our Enterprise systems 

• Advocate for security policies and processes and support security enablement with internal partners while maintaining a balance of security and usability

• Drive critical initiatives in support of risk reduction and maintain security standards and guidelines

• Engage with internal business and technology teams for security design consulting, reviews, and testing. Identify vulnerabilities and propose both tactical and strategic improvements

• Maintain an inventory of all Enterprise Infrastructure systems, data, services, tools, infrastructure, and networks including current security states

• Advise senior management via supporting documentation and presentations on security assurance related matters

• Deliver security guidance concisely and clearly for enterprise-wide security projects and activities

• Collaborate with stakeholders to dDrive projects related to Enterprise Security initiatives; SSO, Phishing detection/prevention, DLP, etc

• Perform audits of Enterprise IT Systems related to SOX IT General Controls

The successful candidate for this role will have the following minimum qualifications

• 12+ (8)+  years of experience working with Enterprise IT systems and data with a  security-focused role in a global organization 

• Four (4)+ years of experience in a management role

• Previous experience with infrastructure security in a cloud-first/SaaS first environment; user endpoint security, malware & AV protections, DLP, SaaS and online data storage, phishing prevention, remote connectivity, network security, CASB, SSO, among others

• Previous experience in security assurance practices (threat modeling, design reviews, and penetration testing)

• In-depth knowledge of common controls, infrastructure, and application security vulnerabilities and mitigations

• Strong cross-functional leadership and team-building skills

• Experience engaging other technical teams, IT Support teams, and corporate customers regarding security of corporate systems

• Ability to prioritize and drive multiple work streams forward simultaneously

• Strong problem-solving and analytical skills

• Excellent verbal and written communication skills

• Strong interpersonal skills

• Ability to work with teams spread across different geographies

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Summary of Freshworks Benefits:
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Flexible PTO + paid time off, flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.